Terms of Service

These Terms of Service ("Terms") are a binding agreement between you ("you," "User") and Grey Ridge Holdings LLC ("Travera," "we," "us"), which operates the Travera hospitality operations platform and related websites, mobile interfaces, and services (the "Service"). By creating an account, accepting these Terms, or using the Service, you agree to these Terms. If you use the Service on behalf of an organization (your "Organization" — e.g., your employer), you represent that you are authorized to do so, and "you" also refers to that Organization where applicable.

You access the Service as a member of an Organization that has a subscription or trial with Travera. Your Organization controls your role, permissions, and access and may suspend or remove them. You must provide accurate information, keep your credentials confidential, and are responsible for activity under your account. You must be at least 18 years old and legally able to enter into these Terms.

Most data you see and submit belongs to your Organization. Travera processes that data on the Organization's behalf. Your use may also be governed by your Organization's own policies. If there is a conflict between these Terms and a signed agreement between Travera and your Organization, the signed agreement controls for that Organization.

Your use of the Service is subject to the Acceptable Use Policy, which is incorporated into these Terms.

You consent to receive electronic communications and transactional messages as described in the E-Sign & Electronic Communications Consent. SMS messaging, where enabled, is governed by the SMS Terms.

Our handling of personal information is described in the Privacy Policy and, for Organization data, the Data Processing Addendum.

The Service, including all software, text, and design, is owned by Travera or its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your Organization's internal business purposes while authorized. You may not copy, modify, reverse-engineer, resell, or create derivative works from the Service except as permitted by law.

You and your Organization retain ownership of data and content you submit ("Customer Data"). You grant Travera a worldwide, non-exclusive license to host, process, and use Customer Data solely to provide, secure, and improve the Service and as permitted by the Privacy Policy and DPA. You are responsible for the accuracy and legality of Customer Data you submit.

The Service may integrate third-party services (e.g., messaging, email, analytics, payment providers). Your use of those services may be subject to their terms, and Travera is not responsible for third-party services.

We may add, change, or remove features at any time. Features labeled beta or preview are provided "as is," may be unstable, and may be withdrawn.

We may suspend or terminate access to protect the Service, for violation of these Terms or the Acceptable Use Policy, or if your Organization's subscription ends. You may stop using the Service at any time. Sections intended to survive termination (including ownership, disclaimers, limitation of liability, and governing law) survive.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRAVERA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. TRAVERA'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID TO TRAVERA FOR THE SERVICE FOR YOUR ORGANIZATION IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

You will defend and indemnify Travera against claims arising from your misuse of the Service or violation of these Terms, to the extent permitted by law and except where you are an individual employee acting within your Organization (in which case your Organization's agreement governs).

We may update these Terms. If we make material changes, we will update the effective date and may require you to re-accept. Continued use after changes take effect means you accept them.

These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-laws rules. The exclusive venue for disputes is the state and federal courts located in Selma, Alabama, and you consent to their jurisdiction.

Grey Ridge Holdings LLC
8674 County Road 39, Selma, AL 36701
legal@traveraapp.com